6 Ways to Get Support at Republic

 

Get your questions answered on your time with Republic. We don’t want to keep your life on hold, get the support you need with the tools you already use.  Choose one of the options below to get help or contact us.

1. Help Center

Need a fast answer to a general question? You can find answers through our helpful how-to’s and guides within our Help Center. These articles are written by Republic team members and provide you with answers on topics from getting your phone set up to managing your account. We add updates and new articles to our Help Center daily, start here when you have a question.

Visit our Help Center

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2. Community Forums

We have a robust space for our members and potential members to interact with and get assistance from each other.  Ask a question in our Community Forums to get help from other Republic Wireless members. The Community is also a space to get to know members in your area, stay up-to-date with the latest Republic news, read unbiased phone reviews, and share phone-life balance successes and techniques with other savvy Republic members.

Visit our Forums

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3. Chat

Do you have a quick general question or simply need clarification on something?  Chat is a great way to get the answer you seek. We have two different groups you can communicate with over chat: 1) Other Republic members (not staff) who understand our phones, policies, and service and 2) Support agents from the Republic team.

Chat with a Member Expert

Get real-time advice from our dedicated Member Experts who are ready and excited to speak with you. Expert chat is often the second fastest way to get your questions answered next to the Help Center. There is no need to have an account or Republic Wireless login to begin chatting with a member expert – simply click the ‘Message Now’ button towards the bottom left of the Help Site page to start chatting.

Chat with a Support Agent

Do you have a quick account-related question that you need answered?  Start a chat with a Republic team member. To do so, be sure you’re logged in your account on the Help Site and click the blue ‘Chat Now!’ button towards the bottom of the page.

Chat with us

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4. Help Ticket

For questions specific to your account or if you have a more detailed question, open a Help ticket and one of our team members will get back to you. You can view your existing and past Help tickets in your My Account portal. For instructions on how to open a new Help ticket, please read How to Open a Help Ticket.

If you are unable to log in or don’t have an account, you can email us directly at help@republicwireless.com.

Open a ticket

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5. Social Media

If you want a really quick answer about a promotion or general information about our phones and service, send us a direct message through our social media channels. We love to hear from you! So, if you’re scrolling through Facebook and see a post from us, leave us a comment and we’ll respond as soon as we can.

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6. Raleigh Pop-up shop

If you live near Raleigh, stop by our pop-up shop to meet us in person. You can schedule an appointment with a technical assistance team member to get one on one support.  You can also get a personalized recommendation for a new phone, purchase, and get it activated all in store. Any questions you have are welcome at the pop-up. We have a kitchen area loaded up with local snacks you’re welcome to enjoy during your appointment.

Schedule an appointment

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What’s the primary way you like to receive help from us? Let us know in the comments.

 

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