Last quarter, we brought back a data notification feature on our Clear Choice and Refund Plans, improved the look and searchability of our Help page, and launched two new devices.
We’ve kept up that momentum this quarter making progress on several projects. Read below to learn what we’ve been up to!
Republic Anywhere Launch
Republic Anywhere is a new product that allows our members to text and send messages for FREE from a variety of supported devices (Republic phones, PCs using Windows or Linux systems, and Mac computers). It’s synced to your phone number so you’ll always be able to stay in touch with people and places that matter most to you. Republic Anywhere exited a closed beta in June and became available to all of our members. If you haven’t tried it, download Republic Anywhere today!
New Ticket Wizard
We developed a new interface that makes submitting help tickets much easier and intuitive. Specifically, we’ve built a step-by-step guide to help you throughout the ticket creation process, ensuring that the relevant information is attached to your ticket. Additionally, you will also notice that we built a section in the desktop account portal so you can easily see the status of your help tickets.
Early analysis shows that tickets created through this new ticket wizard are being solved 15% more quickly than those created through the main Help page. This is a big step in the right direction.
We’re excited by the early results here and would love to know what you think and how you think we can make it better.
Community Forum Launch
We redesigned and switched underlying providers to bring you a new and improved member Community Forum. This change not only updated our member discussion forums but also improved our knowledge base content. You can visit our Help Center and witness its new look and feel. We’ve made it easier to browse and we’ll continue to iterate to improve search and discovery functionality.
New Devices & Deals
The new Moto E4 became available on June 30th. This is an outstanding value phone that retails for only $99! The Moto E4 Plus, a slightly larger more powerful version, launched on August 14th for $199. Two new phones joined our bring your own phone program, the modular Moto Z2 Play and the budget-friendly Alcatel A30. We also ran promotions on the spectacular Samsung Galaxy S7 and S7 Edge taking $100 off the regular price.
Subscribe to our blog and follow our social media feed to learn about upcoming promotions.
System and App Upgrades
We’ve continued to follow through on our promise to deliver faster upgrades to your devices and apps:
- The Republic App received three updates that included:
- Fixing Email to SMS
- Displaying a notification after a plan change
- Bug fixes and stability enhancements.
- Republic Anywhere received four updates that included:
- Split window capability
- Enabled contact cards
- Better image composing
- Bug fixes & stability enhancements
- The Samsung S6 received an upgrade to Android 7.0 Nougat & a security patch
- The Google Pixel & Pixel XL, Nexus 5X, Nexus 6 & 6P all received two security patches a piece
- The Moto Z, Moto G5 Plus, Samsung S7 & S7 Edge all received a security patch
As always feel free to leave comments to let us know your thoughts.