How to Manage My Online Accounts with Republic Wireless

Last week we showed you how to clean out your phone storage and keep your phone running in tiptop shape with How to Make Your Phone Faster in 5 Steps. This week, we’ll let you know how to keep your Republic Wireless account tidy.

Imagine a world where your Tupperware cabinet is organized. All the containers lined up by size, fitting perfectly on your shelves. You even have all the lids and they’re the right size! Organizing your Account Portal may feel just as satisfying.

Not to long ago, we made some updates to the account portal that will enable us to offer more features in the future (yippy!) From your account portal you’re able to manage your service lines, update your contact and credit card information, as well as view your invoices. So keeping your account fresh can make a big difference.

Assign Users on Multi-line Accounts

assign_usersDon’t skip this step! Not having your family/friends assigned as users in the portal is like washing the dishes then leaving them in the sink. Your kitchen still doesn’t look clean (arguably it’s not clean).

When a user isn’t assigned they’re unable to open a ticket when they need help. If they have an issue with their phone, they’ll have to contact you (the account owner) to get the help they need. They also don’t receive the monthly usage email, so they won’t know how they’re measuring up to the community average.

When users are assigned they can see their phone in the My Account Portal. They will also receive email notifications when reaching data limits.

Having the people on your account more informed about their usage, will give them incentive to be mindful about their habits.

It also gives them the freedom to contact us directly, which is less work for you!

Keep Account Info Up to Date

Making sure your account information is up to date is important because it’s how you pay your bill, how we contact you, and how you contact us. With your monthly payments being automatically drafted from your account (and because your bill is so low), it may be easy to forget to update your credit card information when you’re issued a new card.

Avoid having a payment failure by ensuring your credit card is up to date. We email you when there’s an update for your phone or to your service, keeping your current email address on file is crucial in making sure you don’t miss vital account information. If you happen to run into an issue, not having your most recent email address associated with your account can cause delays in receiving help. We must verify you are the account owner and are authorized to make decisions that can turn into several emails before your concern is addressed.

Having your email up to date, and contacting us from the email attached to your account will cut out these steps so we can answer your question quicker.

Be sure to have a current email for each user in your account.

Manage Your Republic App

From the Republic Wireless App in your app drawer, you can rule the world! Well, the world of your phone at least. The Republic app let’s you manage your cell data and WiFi usage, update your voicemail settings, manage your account settings, manage handover, and much more. You can change your plan or phone number; also you can access Community documentation or email the Help Team.

Read Your Usage Email

usage_emailEvery month we send out an email that gives your average data usage. If you’re on the Refund Plans this email can help you manage your savings. Paying attention to your usage email will allow you to recognize trends in your usage. With that knowledge you can plan ways to reduce your cell data usage and when you need to buy data. Or, you may notice that another one of our plans is a better fit for you.

Manage Your Voicemail

You know that person who has mountains of mail at home? (Ok that person is me) Don’t be like me, buy a shredder! Or, just delete your voicemails. You’ve heard them, you’ve made a note of your dentist appointment, let it go.

We’ve also made some changes to Voicemails. As of March 8, 2016 there is a voicemail cap of 500 messages per inbox. If you exceed this limit, your callers will not be able to leave you new voicemails until you have deleted the older messages.

Don’t miss out on important messages by not getting rid of those old messages.

Manage Your Community Account

community_accountBeing a member of the Republic Wireless Community is like maintaining a garden. It’s where you grow and weed out things you need help understanding. It’s also the place where new ideas sprout daily. The best part is it’s primarily member driven.

Don’t just walk by the flowers and admire the garden, dig in and help maintain the blooms. Join the Community! When you do, remember to fill out your Community profile. Let other members know who you are and what interests you. Once you’re all set up, introduce yourself and participate in discussions. You will be greeted by fellow members who truly enjoy helping you.

Now that your account is all squared away, who knows where I can find a deal on a shredder?

 

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