September & October: What’s New and What’s in the Works

Something strange happened on October 4th, 2016.  Google announced their new highly regarded Pixel devices.  At that exact same time Republic announced we’d be supporting the Pixel devices as part of our bring-your-own-phone (BYOP) program.  That level of speed and reaction to a new device is unprecedented in our short history.  In the past we required a time – and resource – intensive coordination effort with Google and their OEMs, plus certifying the devices on our partners’ cellular networks.

That process all but got abolished once we moved to our new Republic 3.0 architecture, which now enables us to bring you access to great new devices without delay.

Exciting times, and we’re already seeing you guys light up Pixels on Republic!

In other good news, we’re thrilled to announce that MMS compatibility with Cricket is now available. As an aside on this topic, we’d been ready for this compatibility on our side since late 2013, we’d simply needed our partners, including Cricket, to turn it on. That apparently happened in early October and you, our community was the first to figure it out and post about it. Upon a few quick verifications we were happy to mark this as delivered and move on!

Last, we made some improvements to our customer portal, namely making it easier to change your phone number and submit unactivated phone and accessory returns.

In-Progress Items to Improve your Experience:

(due to the more complex nature of these items, no official timing is set nor is delivery guaranteed, but they are being worked on regularly):

Smaller Scope Items:

  • New Payment Options
  • New BYOP devices
  • Stagefright fix for Moto X (2nd Gen.)

Larger Scope Items:

  • Multi-Device Experience
  • Investigating Republic 3.0 on CDMA
  • Republic 3.0 Compatibility with Android™ 7.0 Nougat (device by device basis)

 

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6 thoughts on “September & October: What’s New and What’s in the Works”

    1. Me too! Unfortunately when Republic switched to the GSM partner for the 3.0 plans/phones, almost all of Iowa, Nebraska and Wisconsin got left out. I live in Cedar Rapids, IA and with GSM get no data coverage. From the update, is CDMA actually in the works or just “investigating” the possibility? My phone is almost 3 years old and I don’t think it’ll hold on much longer.

      1. i’m at 2.5 years with my phone, and have been patiently waiting for the CDMA 3.0 rollout as well. it seems like it’s gone from an eventuality (“By the end of the year”) to an outside chance (“investigating”).

        As someone who lives in Wisconsin, i can attest that the GSM reception ends about 20 Miles west of Madison, and doesn’t get better until you’re near Minneapolis. it’s also awful in the Northwoods. while i spend most of my time in areas where GSM would likely work, i cannot go without phone service when i’m on weekend excursions, visiting family, and taking road trips with my kids.

        while my current Gen 1 Moto X is still plugging along, the battery life is fading fast, and in the last week it’s started to act up more frequently. I’m really hoping for a surprise Dec/Jan announcement, but at this point i feel like we’re a Write-off in favor of profitability and contract negotiation.

        My wife and I have been ardent supporters of the Republic Revolution, and have managed to convince family and friends to switch, but without CDMA coverage on new phones we’ll all be looking elsewhere. not because we want to, but because we have to.

  1. I wholeheartedly agree. I recently ‘upgraded’ my Moto G1 with the G4 and along with that came GSM versus the CDMA I had. Needless to say I discovered the vast difference in cover or should I say the loss of cover via GSM. The issue has been so bad that I’ve went back to my G1 phone and am hanging on to my G4 in hopes that Republic will soon offer me CDMA on it. In all honesty, this has been the only time that I gave serious consideration to leaving Republic and in fact, it is the only reason I have at the moment that would prevent me from recommending Republic to my friends. With that said, please get CDMA up and running on the new phones/plans!!!!!

  2. Just got my new Moto x Pure and signed up for RW 3.0. I could not be more disappointed! I live in SW Ga and now have zero to poor coverage, and that’s intermittent at best! 90% of the time I can’t call nor text unless on wifi…and cell data… forget about it! That’s what GSM/T Mobile did for me on RW 3.0. HOWEVER I kept my RW Moto X 1st gen on 2.0 CDMA/Sprint which I’ve had for three years with no problems with the phone nor RW service or coverage. I keep reading that RW is “investigating” obtaining CDMA coverage on their 3.0. They already have it for their 2.0….so what’s the problem? And now they’re their own company? I’ll hang with them a while longer hoping they’ll see (read) the writing on the wall. But, I really like my Moto X pure. I bought it directly from Motorola and it’s pure Android, unlocked and CDMA And GSM capable and ready. Please RW I love you and want to remain loyal…but you got to get on board with CDMA 3.0! ?

  3. The lack of CDMA service for BYOP is a significant inconvenience especially for those with active lives. In hindsight, I should have spent hours combing through the knowledge articles and reading the fine print instead of getting caught up with Republic’s claims such as “Better coverage, in more
    places, for less money”.

    I waited about a year to join Republics as my wife and son tested the network with their Republic Wireless purchased phones. Their phones were getting the same cell coverage as my Verizon network phone. I only recall one time where my phone had cell reception and theirs did not. After six months of analyzing their cell reception coverage, I was satisfied by the coverage they were getting from
    Republics. I was ready to switch, however, because of the poor phone choices Republics had available, I was unwilling to settle for one of those phones. After about another five months of waiting for new phones to come out, I was pleased to see the expanded line up of phones. (I was unaware that this comparison was inadequate since their phones were on the CDMA network and the BYOP would be on the GSM network)

    It wasn’t until Republics offered their current phone selection and BYOP program that I decided to switch to Republics. I ended up getting my phone from Best Buy for about $250 dollars cheaper than what Republics was selling the same phone for, plus Best Buy threw in a super-fast wireless charger. Yes, it was a brand new phone and not a refurbished one. With the savings and BYOP program, I was sold and made the switch.

    The switch was painful right from the start. When I went to transfer (port) my existing phone number, I was unable to do so. In frustration, I checked to see if I could port my cell phone number on other
    wireless providers (US Cellular, T-Mobile, and Sprint) and each of these networks was able to port my number. I inquired with Republics why I was unable to port my number and discovered that Republics
    did not operate in the rate center I was in. Hmmm! I had to settle for a new phone number with an area code 150+ miles away.

    Now, faced with the inadequate cell reception coverage and the newly discovered realization that Republics can’t support my BYOP on the CDMA network, my level of dissatisfaction with Republics is intensifing. This is a show stopper especially for people with active lives who prefer to use their “cell” phones (not VOIP phones) for when they are on the go. I can’t say for sure if the coverage checker was available when I bought my phone or if I just missed it. I joined Republics in late November 2016 and on Feb 10, 2017, Republic’s sent an email titled “Get a New Phone. Keep Your Coverage.”. In this email it states “So, we built a Smart Coverage Checker that can tell you exactly what phones are optimized for
    coverage in your area. Just enter the zip code of the location you use your phone in most on our website and we’ll take care of the rest.” The email seems to be highlighting a new coverage checker. Nevertheless, if the coverage checker was there or not, I now am a Republic Wireless customer with sub-par cell reception.

    Regretfully, knowing what I know now, I would have done things differently.

    I can only hope that Republics will address the issue of BYOP phones only using the GSM carrier and get it changed to allow for coverage by the CDMA carrier partner. I also hope that Republics will more explicitly call out and explain the limitations around BYOP phones verses phones purchased directly from Republics.

    Please get this figured out.

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